Welcome to Norelia. These Terms & Conditions govern your use of our website and the purchase of products from Norelia. By accessing our website or placing an order, you agree to these Terms & Conditions.
1. About Norelia
Norelia is an online jewelry and accessories store based in Canada, offering products to customers in Canada and the United States.
2. Products
We make every reasonable effort to display our products, colors, dimensions, materials, and descriptions as accurately as possible. However, colors and appearance may vary slightly depending on your screen or device.
Product availability is subject to change without notice. We reserve the right to discontinue or modify products at any time.
3. Prices and Payment
Prices displayed on our website are in Canadian dollars (CAD), unless otherwise indicated.
Payment is collected at checkout using the payment methods available on our website. Orders are considered confirmed only after payment has been successfully authorized.
Applicable taxes, if any, will be displayed during checkout in accordance with applicable requirements.
4. Orders
After placing an order, you will receive an order confirmation at the email address provided during checkout.
We reserve the right to refuse or cancel an order in cases including suspected fraud, payment issues, incorrect pricing, product unavailability, or errors in product information. If we cancel an order after payment has been collected, the applicable amount will be refunded.
5. Shipping and Delivery
Norelia currently ships to eligible addresses in Canada and the United States.
Delivery estimates are provided for informational purposes and are not guaranteed. Delivery times may be affected by carriers, customs, weather, holidays, or other circumstances outside our reasonable control.
Customers are responsible for providing a complete and accurate shipping address when placing an order.
6. Returns and Refunds
Returns and refunds are governed by our Refund and Returns Policy. Customers should review that policy before making a purchase.
7. Damaged or Incorrect Items
If you receive an item that is damaged, defective, or different from what you ordered, please contact Norelia as soon as reasonably possible after receiving your order and provide your order number and, where appropriate, photographs of the item.
8. Jewelry Care
Customers are responsible for following reasonable care instructions for jewelry. Exposure to chemicals, perfumes, cosmetics, excessive moisture, or improper storage may affect the appearance or lifespan of jewelry.
9. Intellectual Property
The Norelia name, branding, website content, text, graphics, and other original materials belonging to Norelia may not be copied, reproduced, distributed, or used for commercial purposes without authorization, except as permitted by law.
10. Limitation of Liability
To the extent permitted by applicable law, Norelia will not be liable for indirect, incidental, or consequential losses arising from the use of our website or products.
Nothing in these Terms & Conditions excludes or limits any rights or remedies that cannot legally be excluded or limited under applicable consumer protection laws.
11. Privacy
Personal information collected through our website is handled in accordance with our Privacy Policy.
12. Changes to These Terms
We may update these Terms & Conditions from time to time. The version published on our website will apply from its effective date, subject to applicable law.
13. Contact
If you have questions regarding these Terms & Conditions or an order, please contact us at:
Norelia
Email: teamnorelia@gmail.com
Website: norelia.ca
Last updated: September 2026