Last updated: September 2026
At Norelia, we respect your privacy and are committed to protecting the personal information you provide when visiting our website, creating an account, placing an order, or contacting us.
1. Information We Collect
When you use our website or place an order, we may collect information such as your name, billing and shipping address, email address, telephone number, order details, and other information necessary to process your purchase.
We may also automatically collect certain technical information, such as your IP address, browser type, device information, and information about how you interact with our website.
2. Payment Information
Payments made through our website are processed by third-party payment service providers, including WooPayments and its payment partners.
Payment card information is handled by the applicable payment processor. Norelia does not directly store your complete credit or debit card details on its own systems.
3. How We Use Your Information
We may use your personal information to process and fulfill orders, arrange shipping, process payments and refunds, provide customer support, communicate with you about your purchases, prevent fraud and security incidents, maintain and improve our website, and comply with applicable legal and regulatory obligations.
Where permitted by applicable law and, where required, with your consent, we may also use your contact information to send promotional or marketing communications. You may unsubscribe from marketing emails using the unsubscribe option provided in those communications.
4. Sharing of Personal Information
We may share personal information with service providers when reasonably necessary to operate our business. These may include payment processors, website and e-commerce providers, hosting providers, shipping and fulfillment providers, analytics or security providers, and other companies that assist us in providing our services.
We may also disclose information where required by law or where reasonably necessary to protect our legal rights, prevent fraud, or maintain the security of our website.
We do not sell your personal information for money.
5. Shipping and Order Fulfillment
Information necessary to fulfill and deliver an order, including your name, shipping address, contact details, and relevant order information, may be shared with shipping, logistics, fulfillment, or supplier partners involved in delivering your purchase.
Some service providers may process information outside your province, state, or country, including in the United States or other jurisdictions. Where applicable, personal information processed in another jurisdiction may be subject to the laws of that jurisdiction.
6. Cookies and Similar Technologies
Our website may use cookies and similar technologies that are necessary for functions such as maintaining your shopping cart, remembering preferences, processing checkout, maintaining security, and operating the website.
We may also use analytics or other non-essential technologies where permitted by applicable law and, where required, after obtaining appropriate consent.
You may be able to manage cookies through your browser settings or through any cookie-management tools made available on our website.
7. How Long We Keep Information
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected and to satisfy applicable legal, accounting, tax, fraud-prevention, and business requirements.
8. Security
We use reasonable administrative, technical, and organizational measures designed to protect personal information. However, no method of transmitting or storing information electronically can be guaranteed to be completely secure.
9. Your Privacy Rights
Depending on where you reside and subject to applicable law, you may have rights regarding your personal information, including requesting access to or correction of personal information we hold about you and, in certain circumstances, requesting deletion or withdrawal of consent.
To make a privacy request, contact us using the email address provided below. We may need to verify your identity before completing certain requests.
10. Third-Party Services and Links
Our website may use or link to third-party services. Their collection and use of personal information are governed by their own privacy practices and policies. We encourage you to review those policies when appropriate.
11. Children’s Privacy
Our website and products are not directed to children, and we do not knowingly collect personal information from children contrary to applicable law.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our business, website, service providers, or legal obligations. The updated version will be posted on this page with a revised “Last updated” date.
13. Contact Us
If you have questions about this Privacy Policy or wish to make a privacy-related request, please contact:
Norelia
Email: teamnorelia@gmail.com
Website: norelia.ca