At Norelia, we want you to be happy with your purchase. If you are not completely satisfied with your order, you may request a return within 30 days of receiving your order.
Return Eligibility
To be eligible for a return, the item must be unused, unworn, and in the same condition in which you received it. It must also be returned in its original packaging.
Proof of purchase or your order number may be required to process your return.
Non-Returnable Items
For hygiene reasons, earrings that have been worn or removed from their original sealed packaging cannot be returned or exchanged, except where required by applicable law.
Personalized or custom-made items, if offered, are also final sale unless they arrive damaged, defective, or incorrect.
Damaged, Defective or Incorrect Items
Please inspect your order when you receive it. If your item arrives damaged or defective, or if you receive the wrong item, contact us as soon as possible so we can evaluate the issue and provide an appropriate solution.
How to Request a Return
Before returning an item, please contact us at teamnorelia@gmail.com with your order number and the reason for your return.
Please do not return products without contacting us first. Return instructions will be provided once your request has been reviewed.
Return Shipping
Customers are generally responsible for return shipping costs for returns due to a change of mind or personal preference.
If the product is damaged, defective, or incorrect due to an error on our part, Norelia will cover reasonable return shipping costs or provide another appropriate solution.
Original shipping charges are generally non-refundable unless required by applicable law.
Refunds
Once we receive and inspect your return, we will notify you whether your refund has been approved.
If approved, the refund will be issued to your original payment method. Please allow additional processing time for your bank or credit card provider to post the refund to your account.
Exchanges
If you would like a different item, please contact us at teamnorelia@gmail.com. Depending on availability, we will provide instructions for returning the original item and placing a new order.
Order Cancellations
If you need to cancel or modify an order, please contact us as soon as possible. We cannot guarantee cancellation once an order has entered processing or has been shipped.
Your Consumer Rights
Nothing in this policy is intended to limit or exclude any rights or remedies available to consumers under applicable Canadian or Quebec consumer protection laws.
Contact Us
If you have questions about returns or refunds, please contact:
Norelia
Email: teamnorelia@gmail.com
Website: norelia.ca